Supporting MICA's technology relating to accounts, computers, network connectivity, or any other technical requests.

Please use a MICA account when requesting technical assistance. 

MICA Help Desk will never ask users for passwords or highly sensitive data.

Hours of Operation

Day Time
Monday 8:30 a.m. - 4:30 p.m.
Tuesday 8:30 a.m. - 4:30 p.m.
Wednesday 8:30 a.m. - 4:30 p.m.
Thursday 8:30 a.m. - 4:30 p.m.
Friday 8:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

* Please note that the Help Desk staff is scheduled for a lunch break at 12 p.m. - 1 p.m.  Help Desk adheres to the academic calendar for school holidays.

Request Support

We suggest creating a  if you have a MICA login. 

Provide any supporting screenshots when requesting technical help via email or ticket.

  1.  Login to our
  2.  Select the Request Type that best matches your issue. 
  3.  Detail the issue to the best of your ability--provide as much context as possible. 
  4.  Submit your service ticket. 
  5.  Your ticket will be assigned to a higher level technician or resolved by a Help Desk specialist. 

 See our illustration to see how your request is processed. If you are unsure about your request or have a general inquiry, send us an email.